---
title: "How Omio Builds the Future of Conversational Travel with OpenAI"
source: "OpenAI：News（RSS）"
source_tier: "t1"
url: "https://openai.com/index/omio"
permalink: "https://feed.astralor.com/items/itm_0c794cbb255ff7717b1b0584"
published: "2026-06-23T00:00:00.000Z"
score: 70
channel: "ai"
tags: ["Omio","OpenAI","Customer Support","Conversational AI","Travel Booking","Natural Language Processing"]
---

# How Omio Builds the Future of Conversational Travel with OpenAI

## At a glance

Omio, a global travel booking platform, leverages OpenAI’s technology to create conversational travel experiences, accelerate product development, and transform into an AI-native company. This case highlights AI applications from customer support to personalized recommendations, improving user journey smoothness and satisfaction through natural language interaction.

## Key points

- Omio uses GPT series models to build a conversational travel assistant supporting multilingual, multimodal travel queries and bookings.
- AI applications cover customer support, itinerary recommendations, dynamic pricing, etc., significantly improving operational efficiency.
- Omio transforms from a traditional software company into an AI-native enterprise, with internal processes and team culture also evolving.

## Full text

Discover how Omio uses OpenAI to power conversational travel experiences, accelerate product development, and transform into an AI-native company.

---

Verify against the original before citing; curated by Astral Feed: https://feed.astralor.com/items/itm_0c794cbb255ff7717b1b0584